GDPR Compliance

1. Introduction

Booktroz is committed to protecting the privacy and personal data of our customers, business partners, website visitors, and users of our services. We process personal information responsibly and aim to comply with the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Personal Data We Collect

Depending on how you interact with Booktroz, we may collect information such as your name, business name, email address, phone number, account information, billing information, IP address, browser and device information, website usage data, and information you provide when requesting a demo, contacting our team, subscribing to our services, or using our platform.

3. How We Use Your Data

We may use personal information to respond to enquiries, provide and manage our services, process subscriptions and payments, provide customer support, communicate important service updates, improve our website and platform, maintain security, prevent misuse, and comply with applicable legal obligations.

4. Your GDPR Rights

Where applicable, you may have the right to access, correct, update, restrict processing, request deletion of your personal data, object to certain processing activities, and request data portability. You may also withdraw consent where processing is based on consent.

Requests relating to your personal information may be submitted through our available contact channels. We will handle applicable requests in accordance with relevant data protection laws.

5. Data Security

Booktroz takes reasonable technical and organizational measures to help protect personal data against unauthorized access, disclosure, alteration, loss, or misuse. Security measures may include secure communications, access controls, appropriate encryption, monitoring, and security reviews.

6. Cookies and Tracking Technologies

Booktroz may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and enhance the browsing experience. Please refer to our Cookies Policy for additional information about our use of cookies.

7. Sharing Personal Data

We do not sell personal information. Where necessary, we may share relevant information with trusted third-party service providers that support our business operations, such as hosting providers, communication services, analytics providers, payment processors, customer support services, and professional advisors.

Third-party providers may process information according to their own privacy policies and applicable contractual or legal requirements.

8. Data Retention

Personal information may be retained for as long as reasonably necessary to provide our services, maintain customer accounts, fulfil contractual obligations, comply with legal requirements, resolve disputes, maintain records, and enforce applicable agreements. Information may be deleted or anonymized when it is no longer required, subject to applicable legal obligations.

9. International Data Transfers

Depending on the services and third-party providers involved, personal information may be processed or stored in countries outside your country or jurisdiction. Where applicable, appropriate safeguards will be used for international transfers in accordance with relevant data protection requirements.

10. Third-Party Services

Booktroz may use third-party services for hosting, communications, analytics, customer support, payment processing, security, and other business operations. The processing of personal information by these providers may be governed by their respective privacy policies and applicable data processing terms.

11. Data Controller and Data Processor Roles

Depending on the nature of the service and the information being processed, Booktroz may act as a data controller or data processor. Where Booktroz processes personal data on behalf of a customer through the platform, the applicable customer agreement and data processing arrangements may determine the respective responsibilities of the parties.

12. Updates to This GDPR Policy

Booktroz may update this GDPR Compliance page from time to time to reflect changes in applicable laws, technology, third-party services, or our business operations. Updated versions will be published on this page together with the applicable revision date.