Refund Policy

This Refund Policy explains the terms applicable to purchases, subscription fees, setup services, and other services provided through Booktroz. By purchasing or subscribing to Booktroz, you acknowledge that you have reviewed this policy along with the applicable pricing and subscription terms.

1. Subscription Payments

Booktroz provides a white-label appointment booking SaaS platform designed for businesses serving doctors, dentists, lawyers, salons, consultants, and other appointment-based professionals. Access to the platform is provided according to the subscription plan selected at the time of purchase.

Subscription fees are payable in advance for the applicable subscription period. Before completing a purchase, customers should review the selected plan, subscription duration, professional limits, included features, and applicable charges.

2. General Refund Policy

Subscription payments are generally non-refundable once the subscription has been activated and access to the platform has been provided. This includes cases where a customer changes their business requirements, does not use the platform, or decides not to continue using the service during the subscription period.

Any refund request will be reviewed according to the circumstances of the request, the applicable subscription agreement, and applicable consumer protection laws. Nothing in this policy excludes or limits rights that cannot legally be excluded.

3. Subscription Activation

A subscription is considered activated when Booktroz enables the customer's account or otherwise provides access to the purchased platform services.

Customers should verify their business information, selected subscription plan, professional requirements, and branding requirements before activation. Once access has been provided, a change of mind or failure to use the platform does not automatically qualify for a refund.

4. White-Label Setup and Customization

Depending on the agreed scope, a customer may purchase additional setup, branding, configuration, integration, or customization services for their appointment booking platform.

Fees for setup or customization work that has already been completed are generally non-refundable. Where work has not started or only part of the agreed work has been completed, any refund request will be assessed against the applicable agreement, work performed, committed costs, and relevant legal requirements.

Any custom development, third-party integration, or additional service outside the standard subscription must be governed by the applicable proposal or service agreement.

5. Subscription Cancellation

Customers may request cancellation of their subscription in accordance with the cancellation procedure and terms applicable to their plan.

Unless otherwise stated in the subscription agreement, cancellation prevents future renewal but does not automatically entitle the customer to a refund for the current subscription period. Access to the platform may continue until the end of the paid subscription period, subject to the applicable service terms.

Customers should submit cancellation requests before the next renewal date to help avoid an unintended renewal charge. Any applicable statutory cancellation or refund rights remain unaffected.

6. Subscription Renewals and Billing

Booktroz subscription plans are offered according to the pricing and billing terms displayed at the time of purchase. Where a plan is billed annually, the subscription fee covers the applicable annual subscription period.

Customers are responsible for reviewing renewal dates, payment details, selected plans, and any applicable taxes before completing a transaction.

Charges already processed are not automatically refundable solely because a customer did not intend to renew. Renewal-related refund requests will be reviewed in accordance with the applicable subscription terms and applicable law.

7. Additional Professionals and Upgrades

Some subscription plans have limits on the number of professionals supported. Additional professional capacity or plan upgrades may incur separate charges according to the pricing displayed at the time of purchase.

Fees for additional professionals, subscription upgrades, or other add-ons are generally non-refundable once the additional service or capacity has been activated. Any applicable refund request will be assessed according to the relevant purchase terms and applicable law.

8. Third-Party Services and Integrations

Booktroz may support integrations with external service providers, such as payment gateways, messaging services, hosting providers, domains, or other third-party platforms, depending on the configuration and services purchased.

Fees charged directly by third-party providers are governed by their respective terms and refund policies. Booktroz cannot guarantee refunds for charges collected by external providers.

Where Booktroz collects a fee for a third-party service, the applicable purchase terms will determine whether any refund is available.

9. Service Interruptions and Technical Issues

If you experience an issue accessing or using the Booktroz platform, please contact our support team with a description of the problem and any relevant details.

Our team will review reported issues and take reasonable steps to investigate and address them in accordance with the applicable service commitments.

Technical issues do not automatically qualify for a refund. However, refund requests involving material service failures will be reviewed according to the applicable agreement and any rights available under applicable law.

10. Incorrect or Duplicate Payments

If you believe you have been charged incorrectly or have made a duplicate payment, contact our team and provide the relevant transaction reference, payment date, and registered account details.

We will investigate the transaction and, where an incorrect or duplicate charge is confirmed, arrange an appropriate correction or refund in accordance with the payment terms and applicable law.

11. How to Request a Refund

To request a refund review, contact the Booktroz team using our contact page. Include the following information to help us investigate your request:

• Your registered name and email address.
• Your subscription plan or purchased service.
• The payment date and transaction reference.
• The reason for requesting a refund.
• Any supporting information relevant to your request.

We may request additional information where necessary to verify the transaction and evaluate the request. Refund decisions will be communicated using the contact details associated with the request.

12. Refund Processing

If a refund is approved, it will generally be processed through the original payment method where possible. The time required for the funds to appear in your account may depend on the payment provider, bank, and payment method.

Any applicable refund amount and processing arrangements will be communicated when the request is approved.

13. Payment Disputes

If you have a concern about a subscription charge, please contact Booktroz so that we can investigate and attempt to resolve the matter.

Customers retain any rights they may have to dispute transactions through their payment provider or under applicable law. Any account restrictions resulting from a payment dispute will be handled in accordance with the applicable service terms and legal requirements.

14. Changes to This Policy

Booktroz may update this Refund Policy to reflect changes in its services, subscription structure, or legal requirements. The latest version will be published on this page with its applicable update date.

Changes will apply as permitted by applicable law and the terms governing your subscription. Where required, customers will be notified of material changes.

15. Contact Us

If you have questions about subscription payments, cancellations, setup fees, or refund eligibility, please contact the Booktroz team before purchasing or renewing your subscription.

For further assistance, visit our Contact Us page.