Privacy Policy

1. Introduction

At Booktroz, we respect the privacy of our customers, business partners, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request our services, or use our white-label appointment booking SaaS platform.

2. Legal Disclosure

We may disclose personal information where required by applicable law, court orders, government authorities, regulatory requirements, or where reasonably necessary to protect our legal rights, prevent fraud, enforce our agreements, protect our platform, or safeguard our users and services.

3. Data Protection & Compliance

Booktroz is committed to responsible data handling and takes appropriate steps to comply with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Depending on the circumstances, personal information may be processed based on one or more of the following legal grounds:

• Performance of a contract or service agreement
• Your consent
• Legitimate business interests
• Compliance with legal and regulatory obligations

4. Information We Collect

Depending on how you interact with Booktroz, we may collect information such as your name, business name, email address, phone number, job title, account details, billing information, IP address, browser and device information, website usage data, booking-related information, and information you voluntarily provide when contacting us, requesting a demo, subscribing to our services, or using the platform.

5. How We Use Your Information

We may use personal information to provide and manage our services, respond to enquiries, schedule demos, create and maintain accounts, process subscriptions and payments, provide customer support, communicate important service updates, improve our website and platform, maintain security, prevent misuse, and comply with applicable legal obligations.

6. Third-Party Services

Booktroz may work with trusted third-party service providers that support our business and platform operations, including hosting providers, analytics services, communication platforms, payment processors, customer support tools, CRM systems, security services, and other technology providers.

These providers may process personal information in accordance with their own privacy policies, contractual obligations, and applicable data protection requirements.

Depending on the services being used, personal information may be processed or stored in countries outside your jurisdiction, subject to applicable legal safeguards.

7. External Links

Our website may contain links to third-party websites, applications, or online services for your convenience. Booktroz is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of third-party services before providing personal information.

8. Data Security

Booktroz implements reasonable technical and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the service and applicable requirements, security measures may include secure communications, access controls, appropriate encryption, monitoring, security reviews, and operational safeguards.

9. Cookies

Booktroz may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve website performance, maintain security, and provide a better browsing experience.

You may manage or disable cookies through your browser settings. Please refer to our Cookies Policy for additional information.

10. Age Requirements

Our services are intended for businesses and individuals who are legally capable of entering into binding agreements. By using our website or services, you confirm that you meet the minimum legal age required in your jurisdiction.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain customer accounts, fulfil contractual obligations, comply with legal requirements, resolve disputes, maintain security, and enforce applicable agreements.

When personal information is no longer required, it may be securely deleted or anonymized where appropriate, subject to applicable legal and regulatory requirements.

12. Customer and Platform Data

Where Booktroz provides appointment booking and related platform services, customers may process information relating to their own users, professionals, customers, appointments, and business operations through the platform.

The responsibilities of Booktroz and the customer regarding such information may depend on the nature of the service, applicable agreements, and the respective roles of the parties under applicable data protection laws.

13. Policy Updates

Booktroz may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, third-party services, or business operations.

The latest version will be made available on this page with the applicable revision date.

14. Contact Information

If you have questions regarding this Privacy Policy or how Booktroz processes personal information, please contact us through our Contact Us page.